{"id":4852,"date":"2025-05-23T13:52:36","date_gmt":"2025-05-23T13:52:36","guid":{"rendered":"https:\/\/blog.databyte.cl\/?p=4852"},"modified":"2025-05-23T15:35:00","modified_gmt":"2025-05-23T15:35:00","slug":"politica-de-gestion-de-servicios-ti","status":"publish","type":"post","link":"https:\/\/blog.databyte.cl\/index.php\/2025\/05\/23\/politica-de-gestion-de-servicios-ti\/","title":{"rendered":"Pol\u00edtica de Gesti\u00f3n de Servicios TI 28"},"content":{"rendered":"\n<figure class=\"wp-block-table has-small-font-size\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><img loading=\"lazy\" decoding=\"async\" width=\"90\" height=\"64\" class=\"wp-image-5648\" style=\"width: 90px;\" src=\"https:\/\/blog.databyte.cl\/wp-content\/uploads\/2025\/07\/Logo-Databyte-Documentos.png\" alt=\"\"><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>Pol\u00edtica de Gesti\u00f3n de Servicios TI<br>28<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\">&nbsp; &nbsp; Edici\u00f3n 1 <br>Vigencia 02\/06\/2025 &nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Empresa: Databyte S.A.<br>Versi\u00f3n: Actualizada a mayo de 2025<\/strong><\/p>\n\n\n\n<p>En <strong>Databyte<\/strong>, nuestro compromiso es ser una empresa reconocida por la excelencia en la entrega de<br><strong>soluciones tecnol\u00f3gicas integrales<\/strong>, brindando <strong>servicios de provisi\u00f3n y administraci\u00f3n de servicios<br>de TI concernientes a la prestaci\u00f3n de soluciones tecnol\u00f3gicas, que comprenden:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SERVICIOS DE DATACENTER<\/strong>, acompa\u00f1ando a nuestros clientes en todas las etapas del proceso con una atenci\u00f3n oportuna, profesional y cercana.<\/li>\n<\/ul>\n\n\n\n<p>A trav\u00e9s de nuestro trabajo, buscamos <strong>generar valor y confianza<\/strong>, asegurando la continuidad de los<br>servicios contratados y entregando la tranquilidad necesaria para que nuestros clientes puedan<br>desempe\u00f1ar sus funciones sin interrupciones ni dificultades.<\/p>\n\n\n\n<p><strong>Nos comprometemos a:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Asegurar la <strong>alta disponibilidad, rendimiento y fiabilidad<\/strong> de los servicios tecnol\u00f3gicos<br>prestados.<\/li>\n\n\n\n<li>Proporcionar un <strong>soporte t\u00e9cnico oportuno, eficaz y orientado al cliente, <\/strong>a trav\u00e9s de una<br>mesa de ayuda profesional.<\/li>\n\n\n\n<li>Promover la <strong>mejora continua<\/strong> de los servicios mediante revisiones peri\u00f3dicas, an\u00e1lisis de<br>desempe\u00f1o y retroalimentaci\u00f3n de nuestros clientes.<\/li>\n\n\n\n<li>Cumplir con todos los <strong>requisitos legales, normativos y contractuales<\/strong> aplicables al contexto<br>de nuestros servicios TI.<\/li>\n\n\n\n<li>Fomentar un entorno laboral basado en la <strong>capacitaci\u00f3n, bienestar y desarrollo profesional<\/strong><br>de nuestro equipo humano.<\/li>\n<\/ul>\n\n\n\n<p>Esta pol\u00edtica es difundida, entendida y aplicada en todos los niveles de la organizaci\u00f3n, asegurando el<br>compromiso de nuestros colaboradores y partes interesadas con la <strong>excelencia en la gesti\u00f3n de<br>servicios de TI.<\/strong><\/p>\n\n\n\n<p><strong>Aprobaci\u00f3n:<\/strong><\/p>\n\n\n\n<p>La presente pol\u00edtica ha sido aprobada por la Gerencia General de Databyte y ser\u00e1 difundida a todos<br>los niveles de la organizaci\u00f3n.<\/p>\n\n\n\n<p><strong>Aprobado por:<\/strong><\/p>\n\n\n\n<p><strong>Fecha de \u00faltima actualizaci\u00f3n: <\/strong>23 de mayo de 2025<br><strong>Responsable de revisi\u00f3n:<\/strong> Gerencia General.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Gesti\u00f3n de Servicios TI28 &nbsp; &nbsp; Edici\u00f3n 1 Vigencia 02\/06\/2025 &nbsp; Empresa: Databyte S.A.Versi\u00f3n: Actualizada a mayo de 2025 En Databyte, nuestro compromiso es ser una empresa reconocida por la excelencia en la entrega desoluciones tecnol\u00f3gicas integrales, brindando servicios de provisi\u00f3n y administraci\u00f3n de serviciosde TI concernientes a la prestaci\u00f3n de soluciones tecnol\u00f3gicas,&#8230; <\/p>\n<div class=\"link-more\"><a href=\"https:\/\/blog.databyte.cl\/index.php\/2025\/05\/23\/politica-de-gestion-de-servicios-ti\/\">Lea m\u00e1s<\/a><\/div>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"yes","_lmt_disable":"","ep_exclude_from_search":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[83],"tags":[],"class_list":["post-4852","post","type-post","status-publish","format-standard","hentry","category-politicas-de-certificacion"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Gesti\u00f3n de Servicios TI 28 - Blog Databyte<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.databyte.cl\/index.php\/2025\/05\/23\/politica-de-gestion-de-servicios-ti\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Gesti\u00f3n de Servicios TI 28 - Blog Databyte\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de Gesti\u00f3n de Servicios TI28 &nbsp; 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